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PRIVACY POLICY

Privacy Policy

Last Updated: 12.03.2025

Effective Date: 12.03.2025

At Cygnia Sàrl (operating as PixSwiss), your privacy is our priority. This policy explains how we collect, use, and protect your personal information.

1. Information We Collect

We only collect data necessary to fulfill your orders:

  • Provided by You:
    ✓ Name, email, shipping address
    ✓ Payment details (processed securely by third-party providers)
    ✓ Custom design files (e.g., photos, text for fridge magnets)

  • Automatically Collected:
    ✓ IP address, device type (for fraud prevention)
    ✓ Order history (to improve our services)

2. How We Use Your Data

PurposeLegal Basis

Process orders & paymentsContractual necessity

Send order updatesLegitimate interest

Prevent fraudulent activityLegal obligation

Improve product qualityConsent (optional surveys)

3. Photo/Design File Handling

  • Storage: Your uploaded photos/designs are encrypted and stored on Swiss-based servers.

  • Retention:
    ✓ Active Use: Retained during production (7-10 business days).
    ✓ Post-Delivery: Automatically deleted 7 days after order completion.
    ✓ Exception: If you select "Save My Design" option, files are retained for 1 year.

4. Data Sharing & Protection

  • Third Parties:
    ✓ Payment processors (Klarna, Stripe) – only transaction data
    ✓ Shipping partners (DHL, Swiss Post) – only delivery details
    ✓ Cloud storage providers (EU/Swiss GDPR-compliant)

  • Security Measures:
    ✓ AES-256 encryption for files in transit/at rest
    ✓ Annual penetration testing
    ✓ Limited employee access with audit logs

5. Your Rights

You have the right to:
✓ Access/Download your data
✓ Request correction or deletion
✓ Object to specific processing
✓ Withdraw consent (where applicable)
Contact: privacy@pixswiss.ch (Response within 10 business days)

6. Policy Updates

Changes will be posted at [Policy URL] with a 30-day advance notice for material revisions.

SAFETY SECURITY

Safety & Security: Protecting Your Trust

At PixSwiss by Cygnia Sàrl, safeguarding your data and ensuring secure transactions are foundational to our service. Below, we outline the rigorous measures we take to protect your information and deliver peace of mind.

1. Payment Security

  • PCI-DSS Certified Processing:
    All credit/debit card payments are securely handled through Level 1 PCI-DSS compliant gateways (e.g., Stripe, Klarna).

    • Tokenization: Full card details are never stored on our servers.

    • 3D Secure (3DS): Mandatory authentication for all card transactions.

  • Fraud Detection:
    AI-powered systems monitor transactions 24/7 to flag and block suspicious activity.

2. Data Protection & Encryption

  • End-to-End Encryption:

    • Data transmission: TLS 1.3/HTTPS for all website interactions.

    • Data storage: AES-256 encryption for files, including custom photos/designs.

  • Swiss-Based Servers:
    All user data is stored in ISO 27001-certified data centers located in Switzerland, ensuring compliance with strict EU GDPR and Swiss FADP regulations.

  • Limited Access:
    Only authorized personnel with biometric authentication can access sensitive data. Activity logs are retained for 90 days.

3. Custom Media Handling

  • Secure Uploads:
    Design files and photos are uploaded via a dedicated HTTPS portal.

  • Automatic Deletion:

    • Files are retained for 7 days after order delivery for quality assurance.

    • Permanent deletion occurs on the 8th day, with no backups retained.

    • Optional: Manually delete files earlier via your [Client Dashboard].

4. Communication & Transparency

  • Order Confirmation:
    Instant email/SMS notification upon successful payment.

  • Shipping Updates:
    Track shipments in real-time via encrypted links from DHL/Swiss Post.

  • Post-Purchase Contact:
    A follow-up satisfaction survey is sent 7 days after delivery.
    Note: We never share your data for marketing purposes.

5. Your Control & Rights

  • Audit Requests:
    Request a summary of your stored data via privacy@pixswiss.ch (response within 10 business days).

  • Breach Response:
    In the unlikely event of a data breach, affected users will be notified within 72 hours, per Swiss FADP requirements.

6. Third-Party Compliance

  • Payment Partners: Klarna, Stripe, and banks adhere to PSD2 and EU SCA standards.

  • Logistics Providers: Swiss Post use tamper-evident packaging and GPS tracking.

  • Independent Audits:
    Annual penetration testing by Qualys ensures system integrity. [View latest report summary].

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