FAQ

Q1: Can I return or get a refund for customized products?

Under Article 19 of the Swiss Federal Act on Consumer Protection (FACP) regarding custom-made goods, since each product is uniquely crafted to your specifications (including personalized designs/sizes/materials), returns or refunds are not accepted for non-defective items after design confirmation and payment.
Q2: What if there are quality issues with the product?

We guarantee premium quality. If you encounter any of the following issues, please submit clear photos/videos with unopened packaging within 14 days of delivery (aligned with Swiss consumer law): ❶ Fading/Blurred prints ❷ Structural damage ❸ Significant deviations from approved designs ✅ Quality issue resolution process: Email evidence to info@pixswiss.ch Receive inspection results within 24 hours (Swiss working days) Priority free remake Full refund via original payment method if remaking is impossible (5-7 business days)
Q3: What situations are not covered by warranty?

⚠️ Non-quality related scenarios include: • Minor color variations (due to screen differences) • Subjective aesthetic preferences • Packaging damage during transit (unless insured) • Issues reported after 14 days
How do I add a new question & answer?

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
Can I insert an image, video, or GIF in my FAQ?

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
How do I edit or remove the 'Frequently Asked Questions' title?

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.